We want to make your life as easy as possible as a Total Swimming Academies customer, this is why we have written down many of the FAQs that our customers need to know.


Can't make your session?

If you're going to miss your session, please let us know before the lesson starts. The best way to let us know is emailing us at info@totalswimming.co.uk

Movement of ability groups

With your child progressing through the SwimStars journey there will be times when we need to move your child into a different ability group. The process is as followed:

1. You will receive an email from us, informing you of the movement.

2. Please call the office to arrange the movement.

Are you registered?

Every customer that swims with us or is on a waiting list will have an account. To avoid creating duplicate bookings, you can use the 'Forgot your username?' and 'Forgot your password?' options on our Sign In page or call our Customer Service Team who will be happy to tell you your account details over the phone.


 We recognise children are motivated by Certificates and Badges, as part of your programme you will receive an email from us advising your child has passed a Stage Award. We aim to have these at poolside within 28 days. If your child receives more than one award in the term, you can purchase them online or over the phone for a cost of £4.

How do we update you on your child's progress?

Once every 4 weeks your online account will be updated by your child's teacher. This will allow you to fully understand how your child is progressing in their lessons.

Waiting lists

If you would like a different time/day for your swimming lessons and none are readily available, we will add you to our waiting list. This is really simple for us to do, all you need to do is email the following information to us and we can add you to the list.

  • Venue
  • Date & time wanted
  • Ability Group
  • Your mobile number

Once a space becomes available you will receive a text informing you that you can move your child to the class you desire.