Frequently Asked Questions

Got a question about Total Swimming? Chances are we have covered it below! Our FAQ section is a comprehensive rundown of the questions we are asked the most.

Do you have an update on when swimming lessons will start again?


You may have seen that the Government announced indoor pools can officially re-open from Saturday 25th July. We are now in discussion with our venue partners and are delighted to have already confirmed starting dates for some venues. For the remaining venues, we will have these reopening dates with you shortly.

We will continue to keep you informed throughout this process as we get closer to reopening.

What happens for me if I have been continuing with the reduced membership?


Our promises to you once we return to lessons:

  • The day and time of your lesson will stay the same, unless another time suits you better.
  • Your £15 reduced membership fee will remain in place for a period of time, after which, we will revert to your regular membership prices.
  • To give our current members exclusive access, we won't be inviting any new members to join our classes until at least September, allowing swimmers to settle back into their lessons.
  • Clear social distancing measures have been introduced throughout your venue to manage customer flow, as well as thorough sanitisation of equipment between each lesson.
  • All team members have undergone additional training and are completing a Covid-19 Safety Qualification.


Will I be able to re-join lessons??


Yes, we are hoping we will be able to welcome returning swimmers back onto the programme as early as September. We are limited due to social distancing initially however returning customers will be prioritised once we are able to open up more spaces.

What are you doing to make sure lessons are safe when we re-start?


Our team are working hard to make changes necessary to ensure we follow Government and Governing Body guidelines and do everything necessary to keep our team, swimmers and families safe.

Social distancing and increased hygiene procedures will be very important, so we will make sure everything is in place for this.

All our team members will complete additional training and a covid19 safety qualification.

As soon as we have further information on when we can re-start the lessons we will be in contact.

Will numbers of swimmers per class be lowered?

We already have considerably lower numbers in classes than many swimming lessons and National Governing Body guidelines allow us to re-start lessons with the same ratios in all our classes. However, we will not be taking new swimmers into classes or making movements unless it is absolutely necessary for a period of time to keep swimmers in learning bubbles in the same way schools have implemented.

Will overall numbers in the pool be lowered?


Yes, your venue and Total Swimming Academies team will be following guidelines and recommendations from our Governing Bodies.

Are adults still able to view lessons from poolside at my venue?


There will be some restrictions on the numbers of people we can have on the premises and on poolside. We will be working each venue very closely. At the venues that allow spectating we will be limited it to 1 adult per child.

Can I bring other children to the lesson?


We ask that whenever possible siblings who are not swimming do not attend lessons. If this is unavoidable you may be asked to wait somewhere on the premises, away from poolside, or in the car.

Will changing rooms be available?


Changing rooms will be open however we will be asking swimmers to arrive “beach ready” to limit use of the changing rooms to after lessons only. This means having swimwear under clothes that are easy to remove on poolside.

We also ask that swimmers adopt a “Dry, Dress and Exit” system and shower at home before and after lessons. We know lots of our swimmers bring pyjamas and onesies for after their lesson even in normal times and recommend this is done when we restart lessons by everybody.

Will we still use drop off and pickup points?


Yes, wherever possible we will be keeping the location of these the same. We will have indicators in place to support social distancing so please support us by using these and following directions from the team on site.

Will equipment be cleaned and safe?


Yes, we will be following Governing Body guidelines and limiting some of the equipment we use.

Is the pool water safe?


Yes, chlorine is known to kill covid19 virus in current research.

Will social distancing take priority over helping my child if they are struggling?


We will be relying on social distancing and increased hygiene throughout this period however the safety of our swimmers and preservation of life will always take priority over social distancing. Therefore, if a swimmer is in difficulty, the teacher must respond quickly and where required.

Will we still have the same teacher?


We are doing everything possible to keep each class with the same teacher, there are recommendations for teachers to stay at the same poolside area however we feel we can move on poolside and keep social distancing. We will ensure this movement is kept to a minimum but the benefit of swimmers coming back to the same teacher is high on our priorities.

Will it be considered that my child hasn’t been in the water for a number of months?


We know that our swimmers have not been in a pool for several months and we want to ensure we re-introduce them in the safest way. Our team have been developing the Water Safety section of the programme and they recommend we start with this for the first weeks of our return to lessons. We anticipate this Summer we will be spending more time than ever outside and possibly near open water so we want our swimmers to be as safe and confident as possible. This will also give our swimmers the confidence to know that their lessons will start with a tentative splash back in the water and involve the fun they should be having in and around the pool!

Will my swimmer’s awards criteria be updated?


We will not be requiring criteria of awards to be updated in the first few weeks. We will be prioritising a safe and steady re-introduction to the pool.

What happens if my child or a family member is experiencing covid19 symptoms?


If you, your swimmer, any member of your household or contact bubble displays any symptoms, then we ask you to follow the government recommendations which can be read here:

What happens next? When can we expect more news?


In short, we don’t know when we can expect news on the reopening of the pools. We will continue to be guided by Swim England and the government as to what remains the safest options for our swimmers. We do though feel absolutely confident that we are ready to open our pools and that we’ve put the necessary measures in place to keep you all safe. That’s why we’ve put our support behind the #SaveOurPools campaign on social media, and we’d urge you all to do the same. The sooner we can get back to lessons, the better!