Frequently Asked Questions

Got a question about Total Swimming? Chances are we have covered it below! Our FAQ section is a comprehensive rundown of the questions we are asked the most.

Am I able to re-join lessons?


Yes, if your chosen venue is open you can re-join and start straight away! There may be messages on individual venues so please just keep an eye out for these when you are choosing lessons. Our Find a Class function will show availability at each venue. If you would like to discuss your individual account, please don’t hesitate to call or email and a member of our Customer Service Team will be available to help.

What are you doing to make sure lessons are safe when we re-start?


Our team are working hard to make changes necessary to ensure we follow Government and Governing Body guidelines and do everything necessary to keep our team, swimmers and families safe.

Social distancing and increased hygiene procedures will be very important, so we will make sure everything is in place for this.

All our team members will complete additional training and a Covid19 safety qualification.

Our team members will also be delivering their lessons from poolside to respect social distancing protocols. 


Will numbers of swimmers per class be lowered?

We already have considerably lower numbers in classes than many swimming lessons and National Governing Body guidelines allow us to re-start lessons with the same ratios in all our classes. However, we will not be taking new swimmers into classes or making movements unless it is absolutely necessary for a period of time to keep swimmers in learning bubbles in the same way schools have implemented.

Will overall numbers in the pool be lowered?


Yes, your venue and Total Swimming Academies team will be following guidelines and recommendations from our Governing Bodies.

Are adults still able to view lessons from poolside at my venue?


There will be some restrictions on the numbers of people we can have on the premises and on poolside. At the venues that allow spectating we will be limited to 1 adult per child. 

Can I bring other children to the lesson?


We ask that whenever possible siblings who are not swimming do not attend lessons. If this is unavoidable you may be asked to wait somewhere on the premises, away from poolside, or in the car.

Will changing rooms be available?


Changing rooms will be open however we will be asking swimmers to arrive “beach ready” to limit use of the changing rooms to after lessons only. This means having swimwear under clothes that are easy to remove on poolside.

We also ask that swimmers adopt a “Dry, Dress and Exit” system and shower at home before and after lessons. We know lots of our swimmers bring pyjamas and onesies for after their lesson even in normal times and recommend this is done when we restart lessons by everybody.

Will we still use drop off and pickup points?


Yes, wherever possible we will be keeping the location of these the same. We will have indicators in place to support social distancing so please support us by using these and following directions from the team on site.

Will equipment be cleaned and safe?


Yes, we will be following Governing Body guidelines and limiting some of the equipment we use.

Is the pool water safe?


Yes, chlorine is known to kill Covid19 virus in current research.

Will social distancing take priority over helping my child if they are struggling?


We will be relying on social distancing and increased hygiene throughout this period however the safety of our swimmers and preservation of life will always take priority over social distancing. Therefore, if a swimmer is in difficulty, the teacher must respond quickly and where required.

Will we still have the same teacher?


We are doing everything possible to keep each class with the same teacher, some teachers have decided to move on to other things over the lockdown period and unfortunately decided not to return. Where possible we have covered these teachers with permanent replacements.

Will it be considered that my child hasn’t been in the water for a number of months


We know that our swimmers have not been in a pool for several months and we want to ensure we re-introduce them in the safest way. Our team have been developing the Water Safety section of the programme and they recommend we start with this for the first weeks of our return to lessons. This will also give our swimmers the confidence to know that their lessons will start with a tentative splash back in the water and involve the fun they should be having in and around the pool!

Will my swimmer’s awards criteria be updated?


We will not be requiring criteria of awards to be updated in the first few weeks. We will be prioritising a safe and steady re-introduction to the pool.

What happens if my child or a family member is experiencing covid19 symptoms?


If you, your swimmer, any member of your household or contact bubble displays any symptoms, then we ask you to follow the government recommendations which can be read here:

What happens next? When can we expect more news?


We will continue to be guided by Swim England and the government as to what remains the safest options for our swimmers. We do though feel absolutely confident that we are ready to open our pools and that we’ve put the necessary measures in place to keep you all safe. We will update you periodically with information on how our social distancing measures chnage at our sites.